New Climax Corporation

FAQ

Welcome to the FAQ page of New Climax Corporation. Here, we have compiled answers to some commonly asked questions to provide you with quick and helpful information about our products and services. If you have any additional questions, please feel free to contact our customer support team for further assistance.

  1. What are the available payment methods? We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the convenience of secure online payment options, such as PayPal and Apple Pay.

  2. How do I track my order? Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment through our website or the courier’s tracking portal.

  3. What is the estimated delivery time? Delivery times may vary depending on your location and the specific product. As a general guideline, please allow 3-7 business days for domestic orders and 7-14 business days for international orders. You can find more specific information on estimated delivery times on the product pages or during the checkout process.

  4. What is your return policy? We offer a hassle-free return policy. You can initiate a return within 30 days of receiving your order, provided the item is unused, in its original packaging, and in the same condition as when you received it. Please refer to our Return and Refund Policy page for detailed information.

  5. Do you offer international shipping? Yes, we offer international shipping to many countries. During the checkout process, you can select your country from the available options. Please note that additional customs duties or taxes may apply, which are the responsibility of the customer.

  6. Are your products machine washable? Many of our products, such as bed sheets, slipcovers, and pillow covers, are machine washable. However, specific care instructions may vary by product. We recommend checking the care label or product description for detailed washing instructions.

  7. Can I customize the size or color of a product? At this time, we offer standard sizes and colors for our products as listed on our website. We are unable to accommodate custom size or color requests.

  8. How can I contact customer support? Visit our contact page. Our team is available during business hours, Monday to Friday, 9 AM – 6 PM (GMT), and will be happy to assist you with any inquiries or concerns.

We hope these FAQs have provided you with helpful information. If you need further assistance or have any other questions, please don’t hesitate to contact us. Your satisfaction is our top priority, and we are dedicated to ensuring an exceptional shopping experience for you at New Climax Corporation.