New Climax Corporation

Return and Refund Policy

At New Climax Corporation, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund policy. Please read the following guidelines to understand our return and refund process.

  1. Eligibility for Returns: You may initiate a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

  2. Return Process: To initiate a return, please contact our customer support team with your order details. Our team will guide you through the return process and provide you with the necessary instructions and a return shipping address. Please ensure that the item is securely packaged to prevent any damage during transit.

  3. Refund Method: Once we receive the returned item and verify its eligibility, we will process the refund. Refunds will be issued using the original payment method used for the purchase. Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

  4. Refund Timing: We strive to process refunds promptly upon receiving the returned item. However, please allow for up to 7 business days for the refund to be processed. The exact timing may vary depending on your financial institution.

  5. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue by offering a replacement, repair, or refund, depending on the specific circumstances.

  6. Non-Returnable Items: For hygiene reasons, certain items such as bed pillows and bedding sets cannot be returned unless they are unused and in their original packaging. Please ensure that you carefully review the product description and specifications before making your purchase.

  7. Return Shipping: If the return is due to an error on our part or a defective item, we will provide a prepaid return shipping label. For all other returns, return shipping costs will be the responsibility of the customer.

We are committed to providing exceptional customer service, and our team is available to assist you with any questions or concerns regarding the return and refund process. Your satisfaction is our priority, and we will do our best to ensure a smooth and satisfactory resolution.

Please note that this Return and Refund Policy applies to purchases made directly through our website. For purchases made through authorized retailers, please refer to their respective return policies.

If you have any further questions or need assistance with a return, please contact our customer support team using the information provided on our Contact Us page.